bet388 Terms and Conditions — Rules for Pakistan Players

1 Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you and bet388 ("the Platform", "we", "us"). They apply to your access and use of the bet388 website, mobile application, and all services offered through the platform, including Sports Betting, Live Casino, Slots, the Game Lobby, and all deposit and withdrawal functions.

By registering an account on bet388, making a deposit, placing a bet, or using any feature of the platform, you are confirming that you have read and agreed to these Terms in their entirety. You are also confirming that you meet the eligibility requirements set out in Section 2.

These Terms should be read alongside the Privacy Policy and the Responsible Gaming policy, both of which form part of the overall agreement between you and bet388. If there is any conflict between these documents, these Terms take precedence unless otherwise stated.

We recommend saving or printing a copy of these Terms for your records. They are also available at any time via the footer of every page on the bet388 website.

2 Eligibility

To create an account and use bet388, you must meet all of the following requirements:

• You must be at least 18 years of age. bet388 does not permit access to minors under any circumstances.
• You must be the rightful owner of the payment method used to deposit funds. Third-party deposits are not permitted.
• You must not be subject to any self-exclusion agreement with bet388 that is currently active.
• You must provide accurate and truthful information during the registration process. False information provided during registration may result in permanent account closure and forfeiture of any balance.
• You must be accessing the platform for personal entertainment purposes only, not on behalf of any third party, business, or organisation.

3 Account Registration

Each individual may hold only one active account on bet388. Creating multiple accounts — whether using different contact details, devices, or payment methods — is strictly prohibited. If duplicate accounts are identified, all associated accounts may be suspended and balances reviewed before any funds are released.

When registering, you agree to:

• Provide your real name, correct date of birth, and valid contact information.
• Keep your login credentials confidential. You are fully responsible for all activity that takes place through your account.
• Update your account details promptly if any information changes, particularly your contact number or payment details.
• Notify bet388 support immediately if you believe your account has been accessed without your permission.

bet388 reserves the right to verify your identity at any stage — including during withdrawal requests, when account details are changed, or if unusual activity is detected. Verification may require submission of a government-issued ID or other documentation. Failure to complete verification when requested may result in access being restricted until the process is completed.

Your account is for your personal use only. You must not allow any other person to access or use your bet388 account, and you must not access the account of another player.

4 Deposits

All deposits on bet388 are processed in Pakistani Rupees (PKR). The platform supports the following deposit methods: JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets. The available methods and any applicable minimum deposit amounts are shown in the Deposit section of your account.

By making a deposit, you confirm that:

• The funds you are depositing are your own and come from a legitimate source.
• You are the authorised holder of the payment account being used.
• You are not depositing funds on behalf of a third party.
• You understand that deposited funds are held in your bet388 account balance and can be used for betting and gaming across all sections of the platform.

bet388 does not charge platform fees on standard deposits. Processing times may vary depending on the payment method used. JazzCash and Easypaisa deposits are typically processed instantly. Bank Transfer and card deposits may take slightly longer depending on your bank's processing schedule.

5 Withdrawals

Withdrawals from your bet388 account balance are processed in PKR to the same payment method used for your most recent deposit, subject to availability. Supported withdrawal channels include JazzCash, Easypaisa, Raast, Bank Transfer, and cards.

To request a withdrawal:

• Navigate to the Withdrawal section of your account.
• Select your preferred withdrawal method and enter the amount in PKR.
• Confirm the request. Processing begins once the request is submitted.

bet388 does not charge platform fees on standard withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges, which are outside of our control. Withdrawal processing times depend on the method chosen — JazzCash and Easypaisa withdrawals are typically faster than Bank Transfer requests.

Withdrawals may be subject to identity verification before processing, particularly for first-time withdrawals or requests above certain amounts. bet388 reserves the right to delay or hold a withdrawal pending verification if there are reasonable grounds to review the account activity. This is a security measure to protect both the player and the platform.

Funds that have been credited through bonuses are subject to the wagering requirements attached to that bonus before they become eligible for withdrawal. Please refer to Section 7 for full bonus terms.

6 Betting & Gaming Rules

All bets placed on bet388 — whether on Sports Betting markets, Live Casino tables, Slots, or any other game available through the Game Lobby — are subject to the specific rules of that market or game. These rules are displayed within the relevant section and must be read before placing a bet.

General betting rules that apply across the platform:

• All bets are final once confirmed. Bets cannot be amended or cancelled after submission, except in specific circumstances defined within individual sport or game rules (for example, cash-out options where available).
• Odds displayed at the time of placing a bet are the odds that apply to that bet, unless the bet is placed in error or there is a technical issue that affects the odds displayed.
• In the event of a technical failure that affects the outcome of a bet — such as a server interruption mid-game — bets may be voided and stakes returned. This is assessed on a case-by-case basis.
• bet388 covers cricket markets extensively, including Pakistan Super League (PSL), international T20 matches, bilateral Test and ODI series, and major tournaments. Football, Esports, and other sports are also available. Market availability varies by event and schedule.
• For Live Casino games, the rules of each game are governed by the game provider. bet388 hosts content from established providers including Evolution and Pragmatic Play. In cases of dispute involving game outcomes, the provider's records are considered final.
• Minimum and maximum bet limits apply to all markets and games. These limits are displayed within the relevant betting interface and may vary by market, event, and account status.

7 Bonuses & Promotions

bet388 offers bonuses and promotions to new and existing players from time to time. These are entirely optional. By claiming any bonus, you accept the specific terms attached to that promotion, in addition to these general Terms and Conditions.

The following rules apply to all bonuses unless a specific promotion states otherwise:

• Wagering requirements: Bonus funds must be wagered a specified number of times before they can be converted into withdrawable funds. The wagering requirement for each promotion is stated in the promotion details.
• Expiry: Bonuses are valid for a limited period. Bonus funds and free spins not used within the specified timeframe will be removed from your account automatically.
• Game contributions: Not all games contribute equally towards wagering requirements. Slots typically contribute 100%, while certain table games may contribute at a lower rate. The contribution breakdown is shown in each promotion's terms.
• One bonus at a time: You may not hold more than one active bonus simultaneously unless a promotion specifically states otherwise.
• Abuse prevention: bet388 reserves the right to refuse, cancel, or reclaim a bonus if there is evidence of bonus abuse, irregular betting patterns, or attempts to exploit promotional terms. This includes placing opposing bets to neutralise risk while meeting wagering requirements.
• Eligibility: Some promotions may be limited to new accounts, specific payment methods, or particular sports and casino sections. Eligibility criteria are stated per promotion.

8 Prohibited Conduct

The following activities are strictly prohibited on bet388. Engaging in any of these may result in immediate account suspension, balance review, and permanent closure:

• Creating more than one account, or assisting another person in creating an account to circumvent restrictions or access multiple bonuses.
• Using automated software, bots, scripts, or any other tool to interact with the platform in a non-human manner.
• Exploiting technical errors, software bugs, or pricing mistakes. If you identify an error, you are required to report it. Any bets placed that take advantage of a known error may be voided.
• Engaging in match fixing, manipulation of sporting events, or any form of insider betting using non-public information.
• Placing bets that are designed to abuse bonuses or promotional terms rather than for genuine gaming purposes.
• Using another person's payment method or depositing funds that do not belong to you.
• Harassing, threatening, or abusing other players or bet388 staff through any communication channel.
• Attempting to access, alter, or interfere with any part of the bet388 platform, its systems, or its data.

bet388 monitors platform activity and reserves the right to investigate accounts where unusual patterns are detected. Investigations are conducted fairly and confidentially. If you believe your account has been suspended in error, contact support with relevant documentation.

9 Privacy & Data

bet388 collects and processes personal data as part of account registration, identity verification, payment processing, and platform operation. The full details of how your data is collected, used, stored, and protected are set out in the Privacy Policy, which forms part of these Terms.

By creating an account on bet388, you consent to the collection and processing of your personal information as described in the Privacy Policy. Key points include:

• Your personal data is used to manage your account, process transactions, verify identity, and improve the platform experience.
• bet388 does not sell personal data to third parties. Data is shared only with service providers necessary to operate the platform — such as payment processors — and only to the extent required for that purpose.
• Account data is retained for as long as your account is active and for a defined period after closure, as required by operational and legal obligations.
• You have the right to request access to, correction of, or deletion of your personal data. Requests can be submitted through the support channel.

10 Responsible Gaming

bet388 takes responsible gaming seriously. The platform provides tools that allow players to manage their gaming activity, and we encourage all players to use them. These tools are available within your account settings and include:

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit. Limits can be reduced at any time and take effect immediately. Increases to limits are subject to a cooling-off period.
• Self-exclusion: If you feel you need a break from the platform, you can request self-exclusion for a defined period. During exclusion, your account will be inaccessible and no marketing communications will be sent.
• Session reminders: Be aware of how long you are spending on the platform. If gaming is taking up more time than you intended, stepping back is always the right call.

bet388 is an entertainment platform. Gaming should be enjoyable and should never be pursued as a way to recover financial losses, generate income, or escape stress. If you feel that your gaming habits are becoming difficult to manage, we encourage you to use the self-exclusion option and speak to someone you trust. The Responsible Gaming page on bet388 has further information and guidance.

The platform is for adults aged 18 and above only. If you are aware of a minor attempting to access bet388, please contact support immediately.

11 Account Suspension & Closure

bet388 reserves the right to suspend or close any account at its discretion, including in the following circumstances:

• Breach of any part of these Terms and Conditions.
• Evidence or reasonable suspicion of fraudulent activity, identity fraud, or use of stolen payment details.
• Failure to complete required identity or payment verification within a reasonable timeframe.
• Account found to belong to a person under 18 years of age.
• Violation of the prohibited conduct rules set out in Section 8.
• A valid self-exclusion request has been submitted by the account holder.

Where an account is closed due to a breach, any balance remaining may be withheld pending investigation. If the investigation concludes that the breach did not affect the integrity of the balance, funds may be returned to the original deposit source.

Players wishing to close their own accounts voluntarily may do so by contacting support. A voluntary account closure does not affect any pending withdrawals that were requested before the closure.

12 Limitation of Liability

bet388 provides the platform on an "as available" basis. While we work to maintain consistent uptime and performance, we do not guarantee uninterrupted access to the platform at all times. Scheduled maintenance, technical issues, or circumstances beyond our control may result in temporary unavailability.

To the maximum extent permitted, bet388 is not liable for:

• Any losses arising from technical failures, interruptions, or delays that occur outside of normal platform operation.
• Any indirect, incidental, or consequential losses connected to your use of the platform.
• Losses arising from your own failure to follow these Terms, including bonus misuse or account sharing.
• Any third-party actions, including payment processing delays caused by your bank or mobile wallet provider.

Nothing in these Terms limits liability for fraud, gross negligence, or any obligation that cannot be excluded under applicable law. If you believe bet388 has acted unfairly in any matter, you are encouraged to raise this through the support channel.

13 Changes to Terms

bet388 may update these Terms and Conditions from time to time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. Where changes are material, we may notify registered players through their account email or an in-platform notification.

Continued use of the bet388 platform after updated Terms have been published constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and close your account.

We recommend checking this page periodically, particularly if you have not used the platform for an extended period, to ensure you are aware of the current Terms.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern regarding your account, a transaction, or any other aspect of your bet388 experience, please reach out through the support channel.

Support is available 24 hours a day, 7 days a week. You can also find answers to common questions in the FAQ section of the website.

For issues related to responsible gaming, deposit limits, or self-exclusion, please refer to the Responsible Gaming page for dedicated guidance and tools.